Data Protection

We do not ask for any personal data from you to browse cars on The Car Group. However, when you are browsing, we will use cookies that collect information about your preferences (including information you give to us to help improve your search results) and information about your computer or device. For more information about our use of cookies, please see our Cookie Policy at the end of this policy.

If you decide to give us your personal data, including when you create an account, purchase a car from us, or ask to be put in touch with one of our approved dealers, then the idea of this Privacy Policy is to help you understand fully what data we have, how we use it, where it goes, and your rights to decide what happens with it. We will use personal data about you only because you provided it, and in line with all applicable laws and what is explained in this Privacy Policy.

This Privacy Policy may change from time to time, for example because of developments in technology, our business, or the law, so please check back when you visit The Car Group for the most current information. If we have your e-mail address, we may also notify you of any changes via e-mail.

This Privacy Policy is primarily aimed at The Car Group users. If you want to apply for a position with The Car Group, please see our separate candidate’s privacy notice.

 

1. Who is the data controller of your data?

A “data controller” is the organisation that decides on the purposes and ways that your personal data is processed (or, in other words, used).

The Car Group’s website and services are provided by, and these decisions are made by:

The Car Group LTD, The Car Depot, Derby Way, BL9 0NJ, UK

When we share personal data with third parties (see Section 4 below), they may become a data controller in respect of their own processing activities. We recommend you read their privacy notices as these will apply to their use of your personal data. We cannot take any responsibility for what is in those notices though.

2. Where does The Car Group store your data?

We operate within the UK. Some of our third-party service providers may process personal data on our behalf in locations outside of the UK or EEA. When they do, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. This is because some countries outside of the UK or EEA do not have adequate data protection laws equivalent to those in the UK and EEA. If you would like more information about the safeguards we have in place, please contact our office using the details in Section 1.

3. Why do we process personal data? What data do we process? And what is our lawful basis for that processing?

The types of data we process and the reasons for which we process it depends on how you are using The Car Group. We are required to have a ‘lawful basis’ that we rely on to use your data in the ways we describe below, and we’ve stated what this is under each section.

Improving your search results: you aren’t obliged to provide any personal data when you’re browsing The Car Group, but in order to improve the matches of the cars we’ll show you, you are able to enter some or all of the following:

  • Postcode (to filter the search results to nearby dealers)
  • People or pets that might travel with you in your car (number, approximate ages and height, and approximate size of your pet)
  • Frequency and types of journey you usually make (e.g. short local trips or longer journeys, city or motorway driving)
  • Must-haves (e.g. fuel economy, safety, boot space etc.)
  • Budget levels you are considering
  • Relevant hobbies and interests (to understand whether you need a car that could hold a bike, skis or a surfboard for example)
  • Whether you would like to exchange your current car and whether you plan to borrow any money to buy the car

Lawful basis: our legitimate interests in providing you with a useful search function to assist you with finding the right car for your needs from our database of 1,000s of used cars.

Creating and managing you are The Car Group account: to create an account we’ll need your e-mail address and a password. Other than that, you are not obliged to provide any more personal data, but in addition to the above, you are able to enter the following:

  • Your name
  • Your e-mail address
  • Your phone numbers
  • Your current address

You can also save recommendations to your account.

Lawful basis: performance of a contract (namely, our Terms of Use) and our legitimate interests in creating a personalised The Car Group profile for you, to allow you to manage your account, store your favourite search results and view your order history.

Selling a car to you: when you find a car that you would like to buy from The Car Group, we will need the following information from you to enter into the contract of sale with you, process the payment and arrange delivery (and to pick up your part exchange car if applicable):

  • Name
  • Mobile phone number
  • E-mail address
  • Current address (we will ask for your proof of address upon delivery too by asking for a photocard UK driving licence or other form of ID accepted by us)
  • Payment details
  • If you’re part exchanging your car, we’ll need information about that car – some of the documents relating to the car will contain your personal information (e.g. the V5, service records)

Lawful basis: performance of a contract (namely, our Car Purchase Terms and Conditions).

Helping to arrange financing for your purchase of a car: if you indicate that you would like to purchase a car using our finance option (which is arranged via our third-party finance broker), we will need to collect the following information from you which we will provide to our third-party finance broker:

  • Title
  • Full name (including middle names)
  • Gender
  • Date of birth
  • Marital status
  • Nationality
  • Previous addresses if less than 3 years at current address
  • Employment type and history
  • Employer address
  • Time with employer
  • Mobile phone number
  • Residential status
  • Driving licence type
  • Outgoings (including monthly mortgage/rent and other general outgoings)
  • Gross annual income
  • Type of proof of income
  • Bank account number and sort code
  • Number of years you have held that bank account

 

4. How long does The Car Group keep your data for?

The Car Group does not keep your personal data for any longer than necessary. If you have signed up for an account with The Car Group, then you will be able to access it and we will keep your personal data within it until you change it or cancel your account. If you buy a car from The Car Group, then we will keep data relating to the sale of a car, including your application for finance if you make one, for as long as it is necessary for us to comply with our legal obligations.

If you make an enquiry in relation to a car being sold by an approved dealer, then we will keep data relating to that enquiry for as long as necessary to send invoices to dealers, understand whether your contacts with dealers were satisfactory, and resolve any outstanding questions.

If we need to keep your data longer for tax, accounting, reporting, regulatory or legal reasons then we will use it only for those purposes and for a period that is reasonably necessary to comply with the laws and policies that apply to us and to be able to deal with any legal or regulatory claims.

After these periods we anonymise data (so it does not contain any personal data and cannot be traced back to you) to use it for research or statistical purposes and improving our website and services.

 

5. What are your rights in relation to your personal data?

The Car Group is committed to ensuring that you can easily exercise your legal rights over your personal data under the laws that apply to us. You are entitled to ask at any time: for access to a copy of the personal data that The Car Group holds about you; to have any incorrect personal data about you corrected (remember that you can update some of your data in your account); for data about you to be erased (also referred to as the “right to be forgotten”) or if that is not possible (e.g. because the law requires us to keep data for longer) to have processing restricted; to object to particular processing (e.g. for marketing purposes or where we rely on legitimate interests); to contest a decision made about you based on automated processing (although The Car Group does not use any automated processing); and to receive an electronic copy of data you provided to us, for provision to a different service provider (also referred to as “data portability”).

You are also able to withdraw any consent given by you in the past. If you withdraw your consent, any processing of the data that took place before you do so will still be legal.

You can also opt out of future communications whenever The Car Group sends you any such material. The Car Group can always be contacted at the addresses in Section 1 to resolve any issues or doubts you may have in relation to processing of your data or exercising your legal rights. If you believe that your rights have not been respected then you are also entitled to complain to the UK Information Commissioner (www.ico.org.uk) (or outside the UK, the Supervisory Authority in your country) to ask them for a decision.

6. Do you have to provide your personal data to The Car Group?

The Car Group is free to use, and you are not required to sign up for an account or enter any other data if you do not want to. If you would like to purchase a car from us, then there’s certain information we need from you to make that happen – if we do not have this information, we cannot enter a contract of sale with you. Some of the cookies we use are ‘strictly necessary’ meaning that they are necessary to make certain parts of the website work – please see our Cookie Policy at the end of this policy for more information.

7. Where does The Car Group store your data?

We operate within the UK. Some of our third-party service providers may process personal data on our behalf in locations outside of the UK or EEA. When they do, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. This is because some countries outside of the UK or EEA do not have adequate data protection laws equivalent to those in the UK and EEA. If you would like more information about the safeguards we have in place, please contact our office using the details in Section 1.

Cookie Policy

Like almost all websites, The Car Group uses 'cookies' that store information to help us understand the use of our services and to make them easier to use. Some of the cookies we use are ‘strictly necessary’ meaning that they are necessary to make certain parts of the website work – please see our Cookie Policy at the end of this policy for more information.

This policy is designed to tell you about the cookies we use on our website. This Cookie Policy may change from time to time, for example because of developments in technology, our business, or the law, so please check back when you visit The Car Group for the most current information.

A cookie is a small file that our website may place on your device and which can be useful for recognising you as a returning visitor, saving settings and providing us with information about how the website is used. Some cookies are required so the site can work but other than those, you are not obliged to accept cookies, and you can accept, decline, or delete cookies using the settings in your web browser or by clicking on the Cookie Settings button below.

The Car Group uses the following types of cookies:

“Strictly necessary cookies” – these are needed to enable you to move around the website and use all its features. Without these cookies, some features cannot be provided – for example, remembering previous actions or saved items, or keeping you logged in while browsing, or permitting communications through the website (e.g. online chat or calls).

“Analytical or Performance cookies” – these gather information about how The Car Group is used, for example, how many users visit different pages, how long they spend there, the items they click on, or how they arrived at The Car Group (e.g. from an advert or social media). These cookies are only used to monitor, test, and improve ease and speed of navigation, and analysing The Car Group’s marketing activities.

“Functional cookies” – These are used to recognise you when you return to our website. They enable information you enter to be saved for your next visit (such as your username or postcode), so that you do not need to re-enter it and any personalised features are remembered.

“Targeting cookies” – these cookies are used to remember that you have visited The Car Group in the past and may enable The Car Group adverts or other adverts relevant to you to be shown to you on other sites you visit later. They are also used to limit the number of times you see an advertisement, or measure views, clicks, and purchases.

Some cookies are provided to us by third parties who provide services to us. These cookies are used in order to record which car ads you have viewed and whether you have called, emailed or requested a contact from a dealer, and your interactions with our customer services e.g. by chat or email. These third parties use this information only to provide services to us – we do not permit them to reuse the information for their own purposes or to provide it to their other clients.

To use The Car Group, you will normally need to have cookies enabled on your browser and device. If cookies are not enabled, then your browsing experience may be limited and you may not be able to use certain sections, such as your account, saving ads, or communicating with us and dealers, in the ways they were designed. If you clear cookies or change devices, then you may be asked again for your consent to use cookies as explained in this policy.