Complaints Process

At The Car Group we are only happy if you are.

If something is not quite right, we want to hear about it so we can get it sorted for you as quickly as possible.

Please be aware, the details about complaints on this page only apply to cars bought online from us, not from our showroom.

How to contact us

Email us at: [email protected]

Give us a call: 0161 797 7977

How soon can you expect a response

We will respond to you as quickly as we can; between 24 and 48 hours.

When are we available

We are here for you 7 days a week. Monday to Friday from 9am to 7pm; Saturdays from 9am to 6pm; Sundays and Bank Holidays 10am to 5pm.



Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: [email protected]

Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at